What to Do If You Bought a Fake
Even careful fans can get tricked. If you suspect you bought counterfeit Matt and Tommy merch, take these steps:
1. Don't wear or wash the item - that may void any ability to dispute the charge.
2. Contact the seller first. Legitimate businesses will offer a refund or exchange. If they ghost you, move to step 3.
3. File a dispute with your credit card company or PayPal. Explain that the item is counterfeit - different from what was advertised. Most issuers have buyer protection for misrepresented goods.
4. Report the scam site to the platform where you saw the ad (Facebook, Instagram, etc.). This helps protect other fans.
Remember, the official store does not list products on third-party marketplaces. If you see our designs on Amazon or eBay, verify the seller is our store itself - and we don't sell there.
Frequently Asked Questions
How can I tell if a Matt and Tommy shirt is real?
Check the fabric weight (at least 6 oz for tee), print sharpness, and the woven neck tag. Real items have double-stitched seams and a distinctive soft finish from ring-spun cotton.
Why are prices different on other sites?
Other sites may use lower-quality blanks, cheaper inks, or cut corners on labor. Our prices reflect the cost of premium materials and ethical production. A lower price usually means lower quality.
Do you ship internationally?
Yes, we ship to select countries. During checkout, your address will be validated against our shipping zones. Standard international delivery takes 10-20 business days.
What materials are used in your apparel?
Tees are 100% ring-spun cotton (6.5 oz). Hoodies are 80% cotton, 20% polyester fleece. All materials are pre-shrunk to minimize sizing changes after washing.
How should I care for my merch?
Turn garments inside out before washing. Use cold water and tumble dry on low. Avoid bleach and ironing directly on printed areas. This preserves the print and fabric for years.
Key Takeaways
- Authentic Matt and Tommy merch uses heavy-weight cotton, sharp screen prints, and sewn-in tags.
- Beware of prices under $20 for tees - that's a sign of poor quality or counterfeit goods.
- Always buy from the official store URL to avoid scams.
- If you receive a fake, dispute the charge and report the seller.
- Investing in quality merch supports the community and lasts longer.